MIP39c2-SP: 9 Author: Kathleen Chu Contributors: Sahabia Yakubu, Kaori Sato, Francesco Alberti, Nathan Kim Status: Request For Comment (RFC) Date Applied: 2021-03-25 Date Ratified: <yyyy-mm-dd>
The MakerDAO community is energetic and highly engaged, thanks to the core community’s concerted efforts and initiatives. The unit recognizes that reaching new audiences and users is vital for Dai’s mass adoption. Based on that conclusion, the unit is formed to be dedicated to outreach.
We are proposing this unit to the DAO because it delivers the following:
- A clear, consistent, and coordinated communication across key channels
- A cohesive global branding with a strong focus on marketing strategy tailored for each major regions that match the needs suitable for each stage of growth in Dai adoption
The core unit plays an essential role in helping the general public, or those outside the core community, learn about MakerDAO as it enters the next growth phase. The unit builds on the recognition MakerDAO has gained in the cryptocurrency space and expands into the mainstream.
- The strategic communications portion protects the credibility of MakerDAO by providing an accurate understanding of MakerDAO, and clear and consistent messaging
- The unit highlights milestones and provides information in a language that anyone can understand.
- The marketing component ensures a continuation of marketing activity to push Dai adoption further and increase the visibility of MakerDAO.
- The unit will focus on localized and tailor-made marketing efforts in each key region.
As the Maker Foundation dissolves, more information and clarity will be required during this period of change.
- The DAO needs a team with ample experience and a proven track record to ensure a smooth transition through coherent communication to the general public and regional communities.
- The unit will also jumpstart the marketing efforts without delays to further expand the MakerDAO ecosystem. The team consists of individuals that have persistently demonstrated their ability to achieve results.
Strategic Marcomms Core Unit
Consistent and strategic branding strengthens the name of MakerDAO and creates value. The team filters out the complexity of MakerDAO and makes information easy to digest for our targeted audience. The unit’s expertise in branding and communication is vital for a decentralized organization such as MakerDAO.
It increases the visibility of Dai and promotes Dai adoption through the following mandate:
- Represent the interests of the MakerDAO community
- Help people understand the benefits of Dai by providing educational content and events
- Plan, initiate and execute marketing and community activities on behalf of the project
- Be the point of contact for major media across the globe
- Facilitate interviews with MakerDAO facilitators and relevant contributors to create value through PR strategies
- Inherit and manage key social media platforms, MakerDAO’s homepage, and blog
- Adapt and modify strategy as needed (localization, hypothesis validation discovery, legal climate change, etc.)
The list below contains the scope of work the unit covers. Please note that it is not in the order of importance.
- Provide clear messaging and communicate effectively with mainstream media
- Create value through PR strategies, including earned media from reputable online news outlets, YouTube channels, and podcasts
- Be the point of contact for the mainstream media
Marketing and Social Media
- Conduct marketing campaigns to raise the awareness of Dai
- Manage the official social media platforms for MakerDAO such as LinkedIn, Twitter, and Facebook
- Promote latest partnerships with Growth Unit and other teams
- Coordinate with other core units and the community in promoting Dai
- Strategize our event involvement (virtual & in-person)
- Assess event sponsorship opportunities and commit resources to those aligned with our strategy
- Personal participation at the most relevant events to represent MakerDAO and strengthen our network
- Expand offline presence through local events (directly, via partners, or ambassadors)
- Provide lead generation for Growth or other CUs
- Calibrate our strategy to match the needs, culture, and the stage of Dai awareness in specific regions
- Use the most popular social media and communication channels to establish and grow local communities and run local campaigns
- Translate content (video, text, etc.) about MakerDAO in key markets
- Collaborate with those who share the same vision with MakerDAO, including local institutions, associations, and advocates
- Identify local passionate and talented MakerDAO supporters and onboard them as ambassadors
Market Research and Analysis
- Research and analyze data gathered to gauge the effectiveness of the unit and adjust as needed
- Gather sentiment around Maker and Dai and convey it to the DAO
The unit adopts a bottom-up approach where the unit’s regional expertise can be utilized while targeting several global-wide programs that are most likely to achieve results. The team’s strategy is to strengthen regional markets by adopting the best approaches for each market, collaborating with local partners while sharing the common global vision and messaging.
The unit will implement the following PR strategies and focus on the marketing channels listed below with several new ideas introduced in stage throughout the year:
- PR programs - Utilizing earned media, shared media, and owned media adequately
- News outlets (earned media) - Identify audiences and key news outlets for the audiences, reach out to those targeted news outlets, and pitch stories when major milestones reached
- Social Media (shared media) - Specific content planned and scheduled to share regularly with a targeted audience in each major social media platforms
- Blog and other contents (owned media) - Create blog content and utilize platforms such as Clubhouse to gather audience and followers
- Word-of-Mouth - Dai’s benefits and the story of MakerDAO can be explained more effectively with more credibility when it is from a third-party such as Dai users and partners, and advocates. The unit will pursue and provide opportunities for others to share their experiences.
One size doesn’t fit all. The unit utilizes its expertise and understanding of each region to design the following strategies and plans.
Targeted regions are in different stages, with unique challenges and opportunities:
This is a very active region in the crypto space, with several hubs, universities, alliances and initiatives driving the ecosystem development and key events taking place here.
- Europe has a large local crypto community but usage of Dai outside of the community is still very limited. Our top priority in Europe will be to leverage the local communities for growth in Dai usage.
- Region is characterised by relatively easy access to the exchanges, wallets and crypto service providers, where Dai can be bought, sold, or used. Tapping into the shared interest of making people use crypto, we will seek to launch marketing campaigns focused on bringing in new Dai users, in collaboration with these providers.
- The diversity among the countries in the region in terms of language, culture, financial landscape, and geopolitics is vast. We find it best to concentrate on the countries with most spoken languages and localize our efforts via providing translated materials (English, German, Spanish, Italian) and direct our communication efforts via the most popular channels (twitter, etc.).
Africa has high demand for financial services like loans, savings/investment and international payments. Research, exploration and education have the priority and will be our initial marketing focus.
- After researching and identifying where crypto can be used (internet access, mobile) and where there already are crypto financial services (or where they can be incentivized to be created), we will be able to better motivate potential users to try out Dai and DeFi, and can facilitate the education.
- As a way to improve financial literacy and overcome high barriers to access the financial services, there’s a need for education regarding to money via introductory campaigns and similar initiatives.
- Our marketing approach will not merely transfer US/Europe-centric strategy to Africa, it will take into account region’s unique infrastructure and leapfrogging development to employ locally relevant and meaningful communication channels and platforms (e.g. radio show popularity and social media like facebook that fall under free data policy by the local operators).
Not bound by geographical location, this environment provides a parallel virtual world that has a potential to become the primary interaction environment for the MakerDAO community, which is first and foremost online. Maker has several engagements in these worlds that are waiting for the full utilization.
- Building on the past success, we will continue hosting virtual events and associated gamifying activities in our community houses.
- This novel realm has the potential for socializing, collaboration, creation and entertainment purposes. It is worth testing our assumptions for the use of the parcels & builds at our disposal, to find out which fit MakerDAO’s needs best.
- Furthermore, metaverse is ideal to attract a novel type of Dai user (digital art, gaming, collectors, etc.). Using the immersive visual element is great for demonstrating basic concepts in an interactive manner, making it more digestible and fun to learn.
Asia region is a diverse market that consists of pockets of opportunities and tremendous potentials for growth in markets such as China and Southeast Asia. For our strategy to be effective, each key market’s approach needs to be specific and tailored to that market. The regulatory landscape regarding crypto also varies. While each country has a different culture and languages, the unit’s contributors can create synergies by sharing successful initiatives and resources.
China is one of the biggest markets for MakerDAO, with well-established communities. The country’s unique and secluded social media channels are vital to the success of user engagement. The regulatory attitude towards cryptocurrency changes over time. Under such a dynamic landscape, an in-depth understanding of the market and special attention are required when communicating and conducting marketing activities. Education and communication are the primary focuses.
- Actively manage local social media channels (Weibo and Wechat)
- Localizing content, including Maker websites, to effectively reach the Chinese audience
- Create and compile culturally appealing and fundamentals oriented educational content
- Provide truthful and easily-digested information and resources to the press
- Keep good relationship with the public sectors
Japan has a strong crypto community that is enthusiastic about learning, even though the general public remains skeptical about crypto. Our focus has been to increase the understanding of the DeFi market through meetups and content through education and meetups. Engaging in dialogues with regulators also is crucial to dai adoption in the country.
- Increase Maker’s visibility by providing educational content and marketing campaigns that are catered to the non-crypto audience
- Localized content includes blogs and share information via
- Social media such as Twitter and Facebook
- Hands-on workshop
- Combining marketing campaigns with easy-step challenges to make learning easy and interesting
- Fostering community in Japan by contributing to meetups and collaborating with organizations and partners
- Engage in dialogue with regulators through DeFi advocacy groups
South Korea has one of the most developed IT/internet infrastructures in the world. The Korean government and fintech industries are especially interested in blockchain technology and crypto, while the regulation is more specified. Furthermore, South Korea is known for having a very active crypto community discussing Blockchain and crypto through numerous mainstream and social media.
- Provide local content via mainstream/social media, blogs, on/off-line events, etc.
- Manage local communication channels including Kakaotalk and Telegram for better understanding
- Help Korean people(companies, users, researchers, developers, students, etc.) use and collaborate with Maker for the broader Maker ecosystem
Southeast Asia has a very diverse cultural and regulatory landscape. Singapore is one of the more lax SEA markets for crypto-specific regulations, and it is also a very crypto-friendly hub in Asia. Vietnam and the Philippines are ranked top 10 in global remittance in fiat remittances and therefore requires local content curation and presence to
- Increase awareness of MakerDAO in the emerging markets, e.g., Vietnam and Indonesia
- Leverage Ambassador program in SEA to build and ramp up local communities
Dubai has become the world capital of blockchain development. It has implemented 24 use cases across eight industry sectors – finance, education, real estate, tourism, commerce, health, transportation, and security – and launching the Dubai Blockchain Platform, and the Dubai Blockchain Policy. The Dubai Blockchain Strategy will be part of the “Smart Dubai” initiative.
- Build visibility and credibility of the Maker brand across all channels and in-person with brand advocates & the wider community in UAE.
- Researching new business, contacting potential decision-makers, and influencers and introducing them to our Business Development team.
- Integrate with a global marketing strategy to share global campaigns and develop locally-relevant ones.
- Marketing activities will be planned and executed following the guidelines of U.S. regulation
Individuals on this team come with extensive PR, communications, marketing, and business development experiences. They have a comprehensive understanding of the global market.
Their area of expertise includes outreach through events and marketing campaigns.
- They have built communities and localized educational content in key markets. Communicating with potential users in the language they speak underscores the spirit of MakerDAO as an inclusive organization.
- They have effectively shared their knowledge about Maker through various speaking engagements and social media.
- Former Bloomberg journalist with years of experience in PR, content, and marketing in the blockchain space
- Co-Founder of a popular DeFi community called Yasashi DeFi in Japan, and a founding member of Japan DeFi Alliance, an advocacy group
- Built several communities, including women’s community and the working family community at Bloomberg Tokyo, as well as Japan’s DeFi community
- Ran a series of marketing campaigns that boosted the traffic to Maker’s homepage and blog in H2 2020 by more than 80 percent
- Established connections needed to foster collaboration with entities such as BGIN, a blockchain group supported by some regulators, and invited to speak at major government-hosted events such as Finsum
- Regional ambassador for Maker since August 2019
- Top organizer over the life of the MakerDAO community development meetup grant
- Founder of DeFi Africa - a “for-Impact Organization” that promotes the awareness of DeFi-related technologies in Africa
- Gave talks about DeFi and MakerDAO in key blockchain and youth empowerment events in Africa. They include Ghana Blockchain Conference 2019, Ghana Youth Ablaze Conference 2019 & 2020, Cryptofest 2020, BEN Africa Kick-off 2020.
- Organized MakerDAO meetups in more than half a dozen Ghanaian universities, engaged in radio discussions about DAI, published a number of DeFi articles
- Built relationships with various educational institutes and universities including Hanyang, Korea, Konkuk, Kookmin and Decenter by providing lectures and demonstrations.
- Maximized Maker’s PR opportunities through participating in live TV shows and speeches at conferences with Korean media partners (Money Today, Paxnet, Blockmedia, Blockpost, etc).
- Developed and hosted major Korean DeFi communities (DeFi Korea, Official Maker Kakao) and events (Korea DeFi Roadshow).
- Ran multiple marketing campaigns for bigger blog traffic, community activeness and event success.
- Provided community events such as AMAs, seminars and meet-up events for better understanding and user acquisition.
- Published more than a dozen of DeFi and blockchain articles as a writer at CoinPost, a Japanese media company with the third-largest number of readers worldwide.
- Past work has attracted hundreds of retweets and likes on Twitter.
- Translated Maker’s blog posts since its early rollout in Japan as a freelancer
- Localized content for Maker, including its homepage, whitepaper, and technical documents
- Former reporter, business editor at the Mainichi Daily News, the English language paper published by the Mainichi Shinbun, one of Japan’s leading newspapers
- Contributing editor to major Asian newspapers such as Chosun Ilbo (S. Korea), Mainichi Shinbun (Japan) , Hindu Business Line (India), The ASEAN Post (Malaysia)
- Managed Japan’s syndication business for Bloomberg and then managed the Bloomberg Media Distribution group in APAC
- Produced a supplement in Time Magazine’s Japan edition titled “Spot Japan”
- Works as an advisor for media-related startups