The Maker Foundation recently notified the community it will be dissolving Rocket.chat, which is one of MakerDAO’s primary communications channels. Mandated actors have discussed alternative options along with Tech-Ops and would like to get feedback from the community before proceeding.
Please consider this a starting point for a discussion on how we as a community want to manage this transition.
The options being considered include:
Other mandated actors can speak for themselves but the general sentiment seems to be in favor of Discord since many in the crypto/blockchain community already have Discord accounts, Discord is a common choice among crypto projects, and the platform is highly customizable.
There is some concern that moving to Discord could compromise the culture that’s been cultivated in Rocket.chat, increase difficulties around moderation, and increase the amount of spam/scams/nonsense community members have to deal with day-to-day.
Platforms like Rocket.chat have a higher barrier to entry since new users must sign up for an account and most people don’t already have accounts but this helps decrease the amount of spam/scams/trolls/etc…
A higher barrier to entry may not be a big deal for regulars in the community but it could pose an obstacle to more casual or occasional users simply looking for help or information and/or to community growth in general.
Spam, trolls, scams, etc. can be problematic regardless of what communication channel we decide to go with but different platforms come with different pros and cons.
To help mitigate these issues, we can:
- Have a “Trollbox” or “Random” channel for off-topic discussions.
- Link specific channels with channels in Discord servers run by Core Units.
- Require users to pass a CAPTCHA before posting.
- Allow Facilitators to moderate conversations
- Hire professional moderators
- Maintain a public list of handles of moderators and mandated actors.
If you have other ideas, please mention them in the comments.